Lily Nails & Beauty Northampton - CND Shellac, Gel II, Madam Glam & Ink London ilac Gel polish

Cancellation Policy

As a small, self employed home based business, I dedicate as much time as possible to my clients, fitting in with my family obligations at the same time. I work late evenings Monday to Friday to be able to accommodate as many people as I can, but also to ensure there is an appointment time to suit everyone.

No shows and last minute cancellations are known to be killing small businesses and so cancellation charges are sadly becoming a necessity. Please read the cancellation policy for the salon below.

Cancellation Terms & Charges

Should you cancel your appointment with 48hrs or more notice, then no charge will apply. 

24hrs notice will result in a 50% charge of your booked treatment price being applied. This will be payable either straight away by bank transfer or cash, or applied as an extra charge to your next appointment

No shows or same day Cancellations will result in the full amount of your booked treatment price being applied. This will be payable straight away by bank transfer or cash in person, or applied as an extra charge at your next appointment.

Should you fail to attend your appointment or cancel at short notice on 3 consecutive occasions, then you may be asked to pay a non-refundable deposit on booking to secure your next appointment.

Cancellation/non attendance charges may be waived at my discretion depending on the circumstances.

Please ensure you write your appointment times down at the time of booking, and if in any doubt of when your appointment time is, please contact me as soon as possible to avoid a charge being applied.

Many thanks for your understanding.

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